DoubleTree by Hilton
Resort & Spa Marjan Island
Team Member Page

Welcome to our team - a passionate community dedicated to growing, learning, and creating excellence together and where collaboration, curiosity, and innovation power everything we do.

Welcome to DoubleTree by Hilton Resort & Spa Marjan Island!
Team, it is my pleasure to welcome you to our DoubleTree family. Here, we live our customer promise every day - delivering the most reliable and friendly experiences to our guests. This happens through you - our incredible team - whom we are committed to supporting with the most inclusive and empowering home at Hilton.
At DoubleTree Marjan Island, you will find opportunities to learn, grow, and thrive every single day. I am excited for all the wonderful things we will achieve together, and I thank you for bringing your passion, kindness, and commitment to our guests and to each other.
Let’s make great things happen - together.
Welcome to the team!

Pieter van Beugen

Pieter van Beugen
General Manager

Meltem Erbay
Director of Operations

Daniel Ebo
Director of Commercial

Pradeep SP
Director of Finance

Ansen Sousa
Director of HR

Mohamed Moneim
Executive Housekeeper

Hirosh Nadavathra
Front Office Manager

Felix Raschky
Executive Chef

Ana Isabel Bacallado Almandoz
Director of F&B

Loriel Reyes
Chief Steward

Ahmed Ibrahim
Security Manager

Natalia Shirin David
Quality Manager

Mohamed Hegab
Director of Engineering

Stasya Rakhmanova
Director of Sales

Abraham Mathew
IT Manager

Behzad Hussain
Purchasing Manager

Sreeja Mannangath
Director of Marketing

Mahesh Ariyanathan
Recreation & Entertainment Manager

<Hiring>
L&D Manager

Ansen Sousa, Director of HR

Natalia David, L&D Manager

Hams Mamdouh, Asst. HR Manager

Mohamad Al Dakak, Government Relations

Mahnoor Asad, HR Coordinator

Purpose & Values

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General Guidelines

Team Members residing in company accommodation are expected to:• Treat the accommodation as an extension of the workplace — maintaining professionalism, respect, and courtesy.
• Follow all accommodation guidelines, health & safety protocols, and UAE/local regulations.
• Contribute to a positive living environment where everyone feels safe, supported, and valued.
• Respect quiet hours after 10:00 pm and avoid loud or disturbing activities.
• Maintain cleanliness in personal and shared spaces and dispose of garbage properly.
• Keep stairways, hallways, and the surrounding area clean and free from litter.
• Not install stickers, nails, holes, or other modifications on walls or furniture.

Usage of Public & Shared Facilities

• Cooking is only allowed in the common kitchen — not inside bedrooms.
• Uniform washing, blanket cleaning, curtains washing, and laundry drying must be done in designated areas only.
• Do not install private antennas or satellite dishes.
• Use only designated smoking areas; smoking inside rooms is not permitted.
• Lights and AC units must be turned off when not in use to conserve energy and support sustainability.
• Maintenance requests must be submitted using the maintenance form and handed to security.

Alcohol & Drug-Free Accommodation & Safety & Security Rules

• Possession or use of alcohol, illegal drugs, or prohibited substances is strictly forbidden.
• Security may conduct random bag checks or room spot checks.
• Violations lead to severe disciplinary action, including possible termination as per company policy.
• Room inspections will be conducted randomly to ensure cleanliness and safety.
• Changing rooms without approval from the Accommodation Manager is not allowed.
• Any damage to property will be charged to the responsible individual or section.
• Pets and gambling are strictly prohibited.
• Team Members must keep personal appearance neat and wear clean uniforms (cleaned in laundry facilities only).
• Report any safety hazards or maintenance concerns immediately to HR/security.
• Familiarize yourself with emergency procedures and evacuation plans.

Visitors Policy

• Visitors for overnight stays require an approved Visitor’s Request Form from the Accommodation Manager.
• Visitors for short stays must be registered in the Visitors Log Book and must leave before 10:00 pm.
• Male TM’s cannot entertain female visitors in the accommodation and vice versa.
• Room keys must not be given to outsiders — violations lead to disciplinary action.
• External guests are not allowed to stay overnight unless officially approved.
• Be considerate of fellow residents, especially during rest hours.

Violations Handling &
Disciplinary Action

Violations of accommodation rules may result in:• Formal warnings
• Charges for damages or misuse
• Loss of privileges
• Disciplinary action as per HR policy, up to and including termination
• Cost recovery for lost keys, damaged property, or improper conduct

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Annual Leave

• You will be entitled for Twenty-Two (22) working days paid annual leave for each year of service
• Entitlement to annual leave accrues monthly
• The scheduling of annual leave will be mutually agreed between you and your Manager.
• Annual leave should be taken in the year of entitlement. You cannot carry over unused or accrued annual leave entitlement to the following year without the prior approval of your Manager.
• Please note that you will not be entitled to take annual leave during your probation period. Any leave taken during this time will be unpaid.

Public Holidays

• You will be entitled to all public holidays and all days declared by the Government of Ras Al Khaimah or the UAE Ministry of Labour as holidays for the private sector in the UAE, which should be taken as days off when they occur.
• Should you be required to work on a public holiday, you will be entitled to additional leave or compensation as per Hotel policy.

Sick Leave

• There is no entitlement to paid sick leave during your probation period.
• After your probation period, if you are prevented from attending work due to sickness or injury, you will be entitled to sick leave under UAE Law, which is currently as follows:
a) Full pay, 15 days
b) Half pay, 30 days
c) Unpaid, 45 days
for each year of your employment.
• Unused sick leave entitlements cannot be carried forward to another year of employment and have no cash value upon end of employment.
• All sick leaves must be processed in accordance with the Hotel's sick leave procedures.

Maternity or Paternity Leave

• Permanant Female Team Members are entitled to Twelve (12) consecutive weeks of maternity leave with full pay, provided you have completed at least one year of continuous service in the property at the start of your maternity leave.
• Permanant Male Team Members are entitled to Two (2) consecutive weeks of paternity leave with full pay, provided you have completed at least One (1) year of continuous service in the property at the expected date of birth.
• For Female Team Members, If you have not yet completed one year of service when your maternity leave begins, you will still be eligible for Forty-Five (45) days at full pay, followed by Fifteen (15) days at half pay as per UAE Law.
• For Male Team Members, If you have not yet completed one year of service, you will still be eligible for Five (5) days at full pay, followed by Nine (9) unpaid days as per UAE Law.
• You may split your maternity leave before and after the birth, depending on your needs.
• You must inform both HR and your Manager as soon as you are aware of your pregnancy, so that the necessary arrangements and support can be put in place.
• Please note that you are required to provide an attested Marriage Certificate in UAE.

Welcome to Care For All

In our business of people serving people, caring for others is core to what we do at Hilton.
Many of us care for others both at work and at home, and that experience looks different for everyone. That’s why we’ve expanded our Care for All Hub with more resources to support your wellbeing, your teams, and your loved ones. The updated hub now includes on‑demand learning, new multimedia content, and region‑specific navigation. To all Hilton caregivers worldwide: we’re here to support you, every step of the way.

Your Medical Insurance

Your health and wellbeing matter, and we want to make sure you always have easy access to the care you need. By registering on the MyNAS app using your Emirates ID, phone number, and personal email, you can conveniently view and use your medical insurance anytime. It’s a simple way to ensure you feel supported, informed, and empowered to take care of yourself.Click the below links to download the app from Apple or Play Store

Team Member Restaurant

Nourishing your body is an important part of feeling your best, and we want to make healthy eating simple and accessible for you every day. Nutritious meal options are available across the hotel, as well as in the Team Member Restaurant at both the hotel and accommodation, serving breakfast, lunch, and dinner. Whether you’re starting your day, taking a mid-shift break, or winding down in the evening, you’ll always have balanced, wholesome choices to keep you energized and supported.

Breakfast : 6:00 am to 8:00 am
Lunch: 12:00 pm to 2:30 pm
Dinner: 5:00 pm to 8:00 pm

Go Hilton
Team Member Travel Program

Ready, Set, Go Hilton! Every day, you provide guests with countless special moments and lasting memories, and we want to make sure you have the opportunity to enjoy these same experiences. We designed Go Hilton to include industry-leading programs with extensive opportunities for you.Please ensure that your Hilton Honors account is linked to your Team Member Lobby Go Hilton Page to use Go Hilton Benefits

To make new bookings through Go-Hilton
click the link below

Cross Training Program
Grow Your Career at Hilton

Team Members who have completed one year of continuous service are eligible to apply for Cross Training in other departments within the hotel. This is a great opportunity to broaden your skills, gain exposure, and build your career path.📌 Program Requirements:
• Minimum 1 year of continuous service
• Total training requirement: 150–180 hours
• Training must be completed on personal time (vacation days, before duty, or after duty)
• Cross Training does not guarantee a departmental transfer📌 How to Apply:
• Fill out the Cross Training request through the provided application link.
• L&D will request approval from both your current (sending) department and the receiving department.
• Once all approvals are confirmed, L&D will coordinate with the receiving department to prepare your training schedule.
• You may then begin your Cross Training journey.This initiative is designed to help you expand your knowledge, develop new skills, and explore opportunities within Hilton. We encourage you to take charge of your learning and make the most of this development pathway!

Team Member Handbook

The Team Member Handbook serves as a quick, reliable guide that helps you understand our organisation’s culture, policies, and expectations while learning essential information about the hotel.

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